About Us



At Allegis Transcription, we believe in fair and accurate outcomes. Our work is focused in the insurance and legal industries where our commitment to high quality really makes an impact.  From insurance claims to legal hearings, since 1996 our transcription team has delivered the unparalleled product our customers trust for the just conclusions of their work. 


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Scheduling Associate



Department: Production
Job Status: Full-Time
Status: Evergreen Application
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Job Description

The Transcription Scheduling Associate is responsible for co-managing the legal transcription workflow while ensuring standards for productivity, timeliness and quality assurance are met by the external transcription team. This is done by monitoring real-time service levels and adherence to deadlines for transcriptionists, tracking production metrics and performing daily operations tasks in tandem with other PC team members.


Veritext/Allegis offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more.

Additional Information

KEY RESPONSIBILITIES

  • Deliver a positive and professional “customer” experience.
  • Monitor and direct legal transcription workflow under the guidance of the Production Manager.
  • Assist in monitoring and maintaining transcriptionists’ adherence to standards and policies and escalate performance issues to the Production Manager and/or Quality Assurance Manager.
  • Act as resource reaffirming expectations with new and existing transcriptionists.
  • Gather and track transcript metrics as directed.
  • Assist in tracking and processing contractor payroll.
  • Promptly answer support-related e-mails, phone calls and other electronic communications.
  • General office duties and projects as assigned.

SKILLS AND COMPETENCIES

  • Ability to work independently and efficiently to meet deadlines.
  • Organized, self-motivated and detail-oriented.
  • Maintain composure in critical situations and communicate clearly with customers and transcriptionists.
  • Always deliver a positive and professional “customer” experience.
  • Strong interpersonal and communication skills.
  • Excellent documentation skills.
  • Excellent verbal and written grammar, spelling and punctuation skills.
  • Ability to provide objective performance feedback

REQUIRED QUALIFICATIONS

  • Minimum Education: High school Diploma but AA degree or above is preferred.
  • Microsoft Office Suite experience at an Intermediate level.
  • Strong interpersonal skills and desire to work in a team atmosphere.
  • Proven ability to multi-task as well as manage time and workflow independently and effectively.
  • Self-motivated, detail-oriented and organized.
  • Customer service attitude and experience.
  • Keyboarding at minimum 50 wpm.

PREFERRED QUALIFICATIONS

  • Minimum 2 years’ experience in a customer service or support environment.
  • Transcription experience (helpful but not required).
  • Ability to identify, evaluate, and report technical and/or operational problems.
  • Workflow management experience.


Job Advertisement

Allegis Transcription is part of Veritext Legal Solutions, and acts as the legal transcription provider for Veritext digital reporting work. We're hiring a full-time, fully-remote, Transcription Scheduling Associate. ?